It-essentials v7.0 Chapter 11 Exam Answers
1. Match the folders in a 32-bit Windows 10 PC to their description. (Not all options are used.)
It-essentials v7 Chapter 11 Exam Answers q1
2. Match the categories in the Windows 10 Control Panel to the function.
It-essentials v7 Chapter 11 Exam Answers q2
3. Match the Internet Options to the descriptions used to configure Microsoft Internet Explorer. (Not all options are used.)
It-essentials v7 Chapter 11 Exam Answers q3
4. Match the Windows 10 Registry key with its description. (Not all options are used.)
It-essentials v7 Chapter 11 Exam Answers q4
5. Match the message types in the Windows 10 Event Viewer with their description. (Not all options are used.)
It-essentials v7 Chapter 11 Exam Answers q5
6. Which three levels of RAID are supported by Windows 10 Pro? (Choose three.)
0 *
1 *
3
4
5 *
Explanation: Windows 10 Pro supports RAID levels 0 (Spanned), 1 (Mirrored), and 5 (Stripping with Parity).
7. A technician is troubleshooting a PC. The display shows an “Invalid Boot Disk” error after the POST. What is a probable cause?
The MBR is corrupted. *
A process is using most of the CPU resources.
The date and time have been changed in the BIOS and do not reflect the correct time and date.
The PC does not have a floppy drive or the floppy drive is broken.
The PC has a BIOS password.
Explanation: Possible causes for the error shown are: (1) Media that does not have an operating system is in a drive. (2) The boot order is not set correctly in the BIOS. (3) The hard drive is not detected or the jumpers are not set correctly. (4) The hard drive does not have an operating system installed. (5) The MBR is corrupted. (6) The computer has a boot sector virus. (7) The hard drive is failing.
8. A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?
Run fdisk /mbr from the command prompt.
Reinstall the application. Then, run the uninstall program. *
Restore the boot.ini file from the installation media.
Restore the ntdetect.com file from the installation media.
Explanation: By installing the application again, the link in the registry should work. When you uninstall the application, the uninstall process should remove the registry entries.
9. Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?
Can you boot the operating system?
Have you changed your password recently?
Do you get a login prompt when the computer boots?
What programs have you installed recently? *
Explanation: Closed ended questions tend to have a yes/no response. Open ended questions leave more room for the customer to explain in more detail. Technicians should use open ended questions to help identify the problem.
10. A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?
Change the boot sequence in the BIOS. *
Change the BIOS password.
Flash the BIOS for a firmware upgrade.
Change clock speeds in the BIOS.
Explanation: Typically, once the operating system has been installed, the computer boots from the hard disk all the time. To boot from an optical drive, the boot sequence needs to be modified. Changing the BIOS password, flashing the BIOS, and changing the clock speed have no effect on loading installation files from the optical drive.
11. A technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. What utility can the technician use to replace or fix any corrupted system files?
ASR
Fixboot
Fixmbr
Regedit
SFC *
Explanation: ASR is used to recover the operating system when it is totally corrupt and will not boot. Regedit is a registry editor whereas Fixmbr and Fixboot are command line utilities that can be used to repair corrupt boot records. SFC is used to check the integrity of any system files that may have been corrupted and repair them.
12. A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?
The file system is corrupt.
The disk type is basic.
The disk type is dynamic.
The file permissions are not set.
The index service is not running. *
Explanation: The Windows indexing service is used to speed up file searches. A slow search may be the result of either the index service not running or not indexing the correct location.
13. A Windows 8 computer locks up with a stop error during startup and then automatically reboots. The automatic restart setting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?
Use the System Recovery options to restart the operating system.
Use the Command Prompt option to research the stop error messages.
View the error messages and recover the system using the System Image Recovery tool.
Access the Advanced Startup options menu before the OS loads to disable the auto restart function. *
Explanation: The error messages are difficult to read so the best solution is to first try to disable the auto restart function by accessing the Advanced Startup menu before the OS loads. Then the error messages can be read and further action taken to resolve the rebooting problem.
14. A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?
Run the format command, then replace the hard drive.
Run chkdsk, then run format.
Back up all important files, then replace the hard drive.
Back up all important files, then run chkdsk. *
Run chkdsk, then back up all important files.
Explanation: Backing up important files is the first step in protecting existing data. After backing up, running chkdsk will allow the technician to determine if there are bad sectors on the hard drive, without losing any data.
15. A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?
runas
rstrui
tasklist
gpresult
gpupdate *
Explanation: The functions of the listed commands are as follows:
runas– runs a program or tool with different permissions
rstrui– starts the System Restore utility
gpresult– displays group policy settings
gpupdate– refreshes group policy settings
tasklist– displays currently running applications
16. A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?
The user shared the document with Read permissions. *
The user forgot to share the parent folder.
The file has the Archive attribute enabled.
The file has been deleted.
Explanation: The permission setting should have been Change or Full Control. The Read permission does not allow edited files to be saved.
17. A user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?
The MBR/GPT is corrupted. *
The boot service fails to start.
Some of the operating system files may be corrupted.
A recently installed device driver is incompatible with the boot.
Explanation: These error messages indicate that the workstation cannot detect the hard drive as a bootable device. One possible cause is that the MBR/GPT on the hard drive is corrupted so that the workstation cannot locate a valid partition that holds the necessary codes to start booting.
18. A technician is attempting to diagnose and rectify a common boot problem on a Windows 10 installation. Which Windows 10 advanced recovery option should the technician use?
System Restore
System Image Recovery
Reset
Startup Repair *
Explanation: The Windows Startup Repair option can be used once the system is in recovery mode to fix common boot issues. Common boot problems that can be addressed by Statup Repair are repairing the MBR, repairing the boot sector, and adding missing Windows installations to the Boot Configuration Database (BCD).
19. A user of a Windows 10 PC wants to automatically sync the user profile across various Windows 10 devices that the user owns. How can the user accomplish this?
Have the user sign into all devices with the Microsoft account of the user. *
Ensure that the user is in the proper group so that the group policy will be applied.
Use gpupdate to propagate the group policy to other devices.
Make sure that OneDrive file sync is disabled.
Explanation: A Microsoft account is required to sync data between devices, to access OneDrive, and to work with parental controls of the Child account. It allows access to Microsoft cloud services and syncs desktop settings and profiles across multiple devices. For this to occur, all devices must be signed in with the same Microsoft account.
20. A technician is troubleshooting a Windows 10 PC with a frozen Internet Explorer window. Which command can the technician run, as an administrator at a command prompt, to terminate the Internet Explorer process that has hung?
taskkill /fi iexplorer.exe
taskkill /pid iexplorer.exe
taskkill /f /im iexplorer.exe *
taskkill /f /im explorer.exe
Explanation: The taskkill command can be used to end processes and services. The switch /im refers to the ImageName to end a task by PID or image name respectively. The switch /f terminates the process without any user notification. This is useful because it will terminate the hung process even if it is displaying a dialogue box.
21. A technician wishes to create a dynamic volume on a Windows 10 PC that has two physical hard drives. The technician wants to achieve maximum write performance with data fault tolerance. What type of dynamic volume should be created to achieve this?
RAID 5 volume
RAID 1 volume *
RAID 2 volume
RAID 6 volume
Explanation: Mirroring is a type of RAID (RAID 1) that uses two hard disks to protect a single disk against failure. Because data is written to both disks, it can be read from both disks, thus improving the read speed performance.
22. A user wishes to view an ISO disk image file on a Windows 10 Pro PC. How can this be done?
Convert a Dynamic disk to a Basic disk and open the ISO image.
Use the built-in Unzip utility to open the ISO file and extract the contents into a directory.
Use File Explorer to locate the ISO file and mount the file using the Disk Image tools. *
Copy the ISO image to a Dynamic disk and double click it.
Explanation: An ISO image can be mounted in Windows 10. Use File Explorer, to locate the ISO file, then select the Manage menu under Disk Image tools, and then select Mount.
23. Which file sharing mechanism is included with Microsoft Windows 10 to provide simple file sharing via Wi-Fi and Bluetooth?
AirDrop
Nearby Sharing *
Homegroup
NFC
Workgroup
Explanation: Nearby Sharing is included in Microsoft Windows 10 to provide simple file sharing with the ability to share content with a nearby device using both Wi-Fi and Bluetooth.
24. Which feature is included with both macOS and Apple iOS to establish a Wi-Fi direct connection between devices to simplify file transfer?
Nearby sharing
Workgroup
Homegroup
AirDrop *
Explanation: AirDrop was included in both macOS and Apple iOS to provide simple file sharing via a Wi-Fi direct connection between devices.
25. A computer technician is attempting to modify settings in the Network Adapter > Properties > Advanced tab > Speed and Duplex. What is a possible effect (or impact) if this option is configured incorrectly?
The network connection may experience issues. *
The NIC cannot be set to wake up with network activity.
The NIC cannot be set to shutdown while the computer is idle.
The NIC loses VLAN support.
Explanation: Network card properties are configured in the Advanced tab of the adapter properties window. The Advanced tab provides configuration of features such as Speed & Duplex, QoS, Wake-on LAN, and more.
26. A company is implementing a wireless network and using wireless devices as part of the corporate environment. Which two server-based authentication methods should the company consider in the wireless network design? (Choose two.)
AES
RADIUS *
TACACS *
TKIP
WPA2-PSK
Explanation: RADIUS and TACACS require a server that would authenticate wired/wireless devices as well as users.
27. A user tries to install an application on a Windows 10 Pro PC but it fails. The user tries to uninstall the application but it fails to uninstall. What option can be used to address this issue without loss of data or applications?
Use Restore Point. *
Use Advanced Start-up.
Uninstall and reinstall the device using device manager.
Restart the Windows Update services.
28. A technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?
Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC. *
Perform a repair of Windows using Installation media.
Uninstall and reinstall the device using device manager.
Restart the Windows Update services.
29. A technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?
Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC. *
Restore using Sysprep.
Uninstall and reinstall the device using device manager.
Restart the Windows Update services.
30. A Windows 10 computer suddenly started experiencing network connectivity issues after the latest Windows updates completed a week ago. What option can be used to address this issue without loss of data or applications?
Reset this PC. *
Restore using Sysprep.
Restart the Windows Update services.
Uninstall and reinstall the device using device manager.
31. A client installed a new driver for a device three weeks ago; however, this driver is causing the system to freeze occasionally and the client wishes to revert back to the old driver. What option can be used to address this issue without loss of data or applications?
Reset this PC. *
Restart the Windows Update services.
Restore using Sysprep.
Uninstall and reinstall the device using device manager.
32. A technician is working on a Windows 10 PC that keeps freezing occasionally after a driver update. System restore has been turned off. What option can be used to address this issue without loss of data or applications?
Reset this PC. *
Uninstall and reinstall the device using device manager.
Restore using Sysprep.
Restart the Windows Update services.
33. A technician is working on a Windows 10 PC that keeps freezing occasionally after a driver update. System restore has been turned off. What option can be used to address this issue without loss of data or applications?
Reset this PC. *
Go back to the initial Windows build.
Restart the Windows Update services.
Uninstall and reinstall the device using device manager.
34. A technician is working on a Windows 10 PC that keeps freezing occasionally after a driver update. System restore has been turned off. What option can be used to address this issue without loss of data or applications?
Reset this PC. *
Go back to the initial Windows build.
Use Advanced Start-up.
Perform a repair of Windows using Installation media.
35. A technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?
Delete all the files in C:\Windows\SoftwareDistribution folder and restart the PC. *
Use Advanced Start-up.
Go back to the initial Windows build.
Perform a repair of Windows using Installation media.
36. A user is trying to create a new Windows directory for storing files related to a new project. What is the best Windows command to select to do the job?
md *
ping
tracert
nslookup
help
37. A user has to shutdown several remote computers one at a time. What is the best Windows command to select to do the job?
shutdown *
nslookup
ping
netstat
recover
38. A user has an important file that is used in many projects and needs to move that file to a different Windows directory while maintaining it in the current location. What is the best Windows command to select to do the job?
copy *
bootrec
ipconfig
diskpart
history
39. A user needs to display a list of current processes running on a local or a remote computer. What is the best Windows command to select to do the job?
tasklist *
diskpart
bootrec
format
path
40. A user has just installed a new hard drive into the PC and needs to prepare it to store Windows files. What is the best Windows command to select to do the job?
format *
bootrec
ipconfig
diskpart
net user
41. A user is experiencing issues with system startup and with failing to open some files. The user wants to determine the source of any hard drive issues. What is the best Windows command to select to do the job?
chkdsk *
bootrec
ipconfig
diskpart
cls
42. A user suspects someone has hacked into the PC and wants to verify activity on the PC by displaying all active TCP connections to the PC. What is the best Windows command to select to do the job?
netstat *
diskpart
bootrec
format
regsrv32
43. A user is looking for a file but can not find it in the Document folder. The user wants to move to the Download directory to check there. What is the best Windows command to select to do the job?
cd *
bootrec
ipconfig
diskpart
help
44. A user is troubleshooting a connectivity issue from the PC to a web server and wants to see a list of the traffic stops between the PC and the web server. What is the best Windows command to select to do the job?
tracert *
diskpart
bootrec
tasklist
recover
45. A user is reorganizing files within different directories to accommodate new projects and needs to relocate a file from one Windows directory to another one. What is the best Windows command to select to do the job?
move *
tasklist
DISM
sfc
history
